CALL CENTRE OPERATOR
CLERK: DATA CAPTURING AND PREPAID
27/06/2018
TECHNICIAN: ENERGY MANAGEMENT AND CONTROL
27/06/2018

CALL CENTRE OPERATOR

INTERNAL VACANCY ADVERT

DEPARTMENT CORPORATE  SERVICES

CALL CENTRE OPERATOR (3 Positions)

REF: 2017-18/039

Requirements:

  • Matric (Grade 12)
  • Fully Bilingual in English / Afrikaans / Zulu / Sotho
  • Computer Literacy
  • Good verbal, written and communication skills
  • Previous experience in a Control Room will be an added advantage
  • Knowledge of Municipal services, customer service and help desk functions.
  • Job card based, telephonic support and workflow knowledge
  • Report writing skills
  • Multitasking : Managing multiple priorities of consumer complaints simultaneously
  • Must be prepared to work 12 hour shifts

Key Performance Areas:

  • Receiving and recording consumer complaints
  • Handling of all emergency calls via: telephone, radio, etc.
  • Dealing with after hour complaints
  • Administrative work
  • Creating job cards in a priority form
  • Authorising job cards, dispatched to technical personnel. Screen all consumer related complaints such a water leakages, sewer spillages, electricity outages, potholes, etc
  • Conducting customer care feedback function.
  • Closing of job cards on completion or attended complaints
  • Generating reports from the customer care complaints system on attended and outstanding complaints

SALARY: R155 844-00 per annum (level 10) plus normal company benefits

CLOSING DATE: Friday, 13 July 2018 at 16:00

PLEASE NOTE:

  • Interested applicants meeting the requirements should forward a detailed CV with cover page and reference number (including certified copies of qualifications and identity document not older than 3 months old) to: The Municipal Manager, Govan Mbeki Municipality, c/o Manager Human Resources, Private Bag X1017, Secunda, 2302. Faxed or e-mailed applications will not be considered.
  • All short listed applicants will be required to produce their original qualifications/documents at the interviews (failure to comply will result in disqualification).
  • Correspondence will only be entered into with short listed candidates. Applicants who have not been contacted within thirty (30) days of the closing date should consider their applications unsuccessful.
  • The Govan Mbeki Municipality reserves the right not to make an appointment and to re-advertise positions.
  • The submission of an application gives Govan Mbeki Municipality the right to perform reference checks from current and previous employers as well as academic institutions.
  • People with disabilities are encouraged to apply and an indication in this regard will be appreciated.